The issue was resolved when the player confirmed that the money had been successfully credited to his account, and he no longer had any complaints. The Complaints Team marked the case as resolved and offered to assist with any future issues. The player from Austria had experienced issues with the withdrawal of 3,000 Euros from ZotaBet. Despite having been fully verified and making multiple requests, the withdrawal status had remained ‘In Progress’ since February 13. The player had been advised to wait for two weeks before escalating the issue. Later, the player reported that all three requests had been cancelled due to a technical problem richroyal7.com and had been asked to request the payout again.
Although the additional verification took longer than usual, the player confirmed a successful withdrawal approximately 2 weeks after the casino was informed about the complaint. The player from Greece had won 201€ and had requested a withdrawal, but his account was now closed. Customer support claimed that the closure was a management decision, assuring him that he would receive his winnings. The issue had been resolved, and the player marked the complaint as resolved. We confirmed that the player’s situation had been addressed satisfactorily.
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The issue was resolved when the player reported receiving his withdrawal after four days of waiting. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation. The player from Denmark had requested a withdrawal prior to submitting this complaint.
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The player from Slovenia has requested a withdrawal more than two weeks prior to submitting this complaint. Later on, the player informed us about successfully receiving his winnings so the complaint was resolved. The player from the Netherlands requested self-exclusion, however, the casino reopened his account. Eventually, the player came to an agreement with the casino and got a refund of half of his deposits. Even though we are convinced that the player should get back the full amount of his deposits, as per his request, we closed the complaint as resolved.